Your order will be delivered within 2-3 business days throughout Switzerland. Orders placed before 4:00 PM will be shipped the same day.

We only deliver to Switzerland

Of course! After shipping, you'll receive a tracking number via email. This allows you to track your delivery at any time.

You can conveniently pay with the following payment methods:

• TWINT
• PostFinance Card and PostFinance E-Finance
• Credit card (Visa, Mastercard, American Express & more)
• Apple Pay
• Google Pay
• Invoice (via Klarna after verification)

Absolutely! All payments are processed via SSL-encrypted connections . Your payment details are kept safe with us and will never be shared with third parties.

You can order on account after a credit check . We recommend TWINT or credit card payments for fast and secure payments.

You have 14 days to return your order. Please contact us by email beforehand. The items must be unused and in their original packaging.

The customer is responsible for the return shipping costs unless the return is due to an error on our part.

After receiving your return, we will refund the purchase price to your original payment method within 5-7 business days .

Yes, exchanges are possible. Please contact us before returning your item so we can simplify the exchange process for you.

We strictly adhere to the Swiss Data Protection Act (DSG) and the GDPR . Your data will only be used to process your order and will never be sold or shared with third parties.

No! All payment data is processed directly by our certified payment partners . We do not have access to your full credit card information.

Of course! You can request the deletion of your data at any time. Simply send us an email to office@eterna.design

You can reach our team on
different types:

• Email : info@eterna.design
• Telephone : +41 79 452 77 71 (Tues-Fri, 10:00 a.m. - 6:00 p.m. / Sat. 10:00 a.m. - 3:00 p.m.)
• Whatsapp: +41 79 452 77 71 (Tues-Fri, 10:00 a.m. - 6:00 p.m. / Sat. 10:00 a.m. - 3:00 p.m.)

Our team will be happy to help you in German , French and English .

Yes! We only sell genuine products directly from the manufacturer or authorized distributors. Every product comes with the official manufacturer's warranty, as long as it exists.

With pleasure! We'll gift-wrap your order with beautiful paper and a ribbon at no extra charge.

Yes! We offer special terms, volume discounts, and invoices for business customers . Contact us for a customized quote.